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FeaturedPrivacy Policy
Privacy Policy: Highlights
Effective: August 18, 2011
We provide these privacy highlights for your convenience but we encourage you to review the full Prepaid Free Phone USA, Inc. Privacy Policy.
Collection, Use, Disclosure, and Security of Personal Information
We collect personal information when you use our services or otherwise interact with us, including information you provide, such as contact information, billing & credit information, and resumes; information that is automatically collected, such as details about use of our services and our Web pages; and information from other sources, such as credit reports and mailing lists.
We use personal information for various business purposes, such as to complete transactions and bill for products and services; respond to requests for service or assistance; create and improve products and services; suggest additional or different products or service; and protect our rights and property.
We do not sell, rent, or provide personal information to unaffiliated third-parties to market their products and services to you. We may disclose personal information to unaffiliated third-parties who complete transactions or perform services on our behalf and under certain other limited circumstances, subject to restrictions on the third-parties’ use of such information.
We use a variety of physical, electronic, and procedural safeguards to protect personal information and we use reasonable procedures to erase or render it unreadable when we dispose of it.
Access and Choice
You can access and modify your contact information and marketing preferences by visiting My Prepaid Free Phone, visiting a Prepaid Free Phone store, or contacting Customer Service.
If you are a Prepaid Free Phone customer and you manage your account online, you can change your marketing preferences in your
My Prepaid Free Phone Profile.
If you are a Prepaid Free Phone customer but do not manage your account online, OR if you are receiving marketing communications at an address or phone number not shown in your My Prepaid Free Phone profile, you can opt out using our opt-out form.
If you are not a Prepaid Free Phone customer, you can also opt out of marketing communications using our opt-out form.
Other Privacy Information
We do not solicit children to purchase our services or products and our Web sites are not designed to attract children under the age of 13.
We may use cookies, Web beacons, and similar technologies.
We have adopted policies and procedures to comply with the FCC’s rules governing Customer Proprietary Network Information ("CPNI").
Prepaid Free Phone follows the CTIA’s Best Practices Guidelines for Location-Based Services. With your consent, we may provide location-based services or provide access to location information so third-parties may provide you such services.
Some Prepaid Free Phone devices automatically upload to our servers information you have stored on the device. We may also provide you the option to upload additional information from your device.
Services and functionality offered through certain Prepaid Free Phone devices are provided in conjunction with third parties, in which case personal information from your devices may be uploaded and stored on their servers.
When you install third-party applications on your device, you may give your consent for the third party to access certain information you have stored on your device or to access Prepaid Free Phone network information to facilitate the application’s functions.
Policy Updates and Contact Information
We may update this policy from time to time and you should refer to it often for the latest information and the effective date of any changes.
If we intend to use or disclose personal information in a way that is materially different from that stated in this policy at the time it was collected, we will post notice of the change on our Web site’s home page for at least 30 days before we implement the change and give you an opportunity to opt-out of the proposed use.
If you have questions, comments, or concerns about this policy or about Prepaid Free Phone's privacy practices, you may contact us atprivacy@PrepaidFreePhone.com or using the other contact information provided in the full privacy policy.
Prepaid Free Phone Privacy Policy
Effective: August 18, 2011
Prepaid Free Phone USA, Inc. is committed to protecting the privacy and security of your personal information. This Privacy Policy (“Policy”) describes the personal information we may collect about you, how we may use it, when we may disclose it, how we safeguard it, and how you may access it and control its use in connection with our marketing communications. The policy also provides other important privacy information and describes when and how we may change this policy and how to contact us with any questions or comments.
COLLECTION, USE, DISCLOSURE, AND SECURITY OF PERSONAL INFORMATION
Personal Information
This policy applies to personally identifiable information (“personal information”), which is information that we directly associate with a specific person or entity (for example, name; addresses; telephone numbers; social security number; call records; wireless device location). Personal information does not include “anonymous” or "aggregate" information – neither of which are associated with a specific person or entity.
Collection of Personal Information
We collect personal information about you when you use our services or otherwise interact with us. Such information includes:
Information you provide. We collect personal information when you sign up for and use our services, and when you e-mail, call, or otherwise communicate with us. For example, we may collect personal contact, billing, and credit information when you sign up for voice or data services or purchase other products or services. We may also collect personal information when you call or e-mail our customer service representatives, enter information on our Web sites, submit survey responses, pay for service, or submit a job application or résumé. If you provide personal information to us in connection with a co-sponsored Web site, this policy will apply to our use of the information and the co-sponsor’s policy will apply to their use of the information.
Information automatically collected.We automatically collect certain information, some of which may be associated with personal information, whenever you use our services or Web sites. For example, our systems capture details about the type and location of wireless device(s) you use, calls and text messages you send and receive, and other data services you use (for example your ringtone purchases). When your computer Web browser or other communication device (including phone, PDA, @Home router, etc.) accesses our Web sites or wireless deck pages (Prepaid Free Phone wireless Web pages designed for access by wireless device browsers), we automatically receive certain information, such as your IP address, browser type, date and time, and the Web page you visited before visiting our site. Our network also automatically captures necessary routing information when you use our services to access the Internet at a Prepaid Free Phone HotSpot or from your wireless device.
Information from other sources. We may also obtain personal information about you from other sources. For example, we may receive credit information from third-party sources before initiating your service or in connection with employment reviews, and we may obtain updated address information from our shippers or other vendors. We may also purchase personal information (for example, e-mail lists, postal mail lists, demographic and marketing data) from others.
Use of Personal Information
We use personal information for a variety of business purposes, including for example, to complete transactions and bill for products and services; verify your identity; respond to your requests for service or assistance; anticipate and resolve actual and potential problems with our products and services; create and improve products and services; suggest additional or different products or services; make internal business decisions about current and future offers; provide personalized service and user experiences; and protect our rights and property. If you submit a job application or résumé, we use personal information to communicate with you and, subject to applicable law, evaluate your qualifications for employment. We may also use personal information to contact you about Prepaid Free Phone or third-party products, services, and offers that we believe you will find of interest. We may contact you by telephone, postal mail, e-mail, or other methods. You may opt-out of receiving marketing communications from us at any time as outlined below in Choices Regarding Use of Your Information.
Disclosure of Personal Information
We do not sell, rent, or otherwise provide your personal information to unaffiliated third-parties (parties outside the Prepaid Free Phone corporate family) to market their services or products to you. We may, however, disclose your personal information to unaffiliated third-parties as follows:
With your consent. We may disclose personal information about you to third-parties with your consent. We may obtain your consent in several ways, such as in writing; online, through "click-through" agreements; orally, including through interactive voice response; or when your consent is part of this policy or the terms and conditions pursuant to which we provide you service. Your consent is sometimes implicit. For example, if you purchase a product and ask that it be shipped to your home, you implicitly consent to our disclosure of your name and address to a third-party shipping company to complete delivery.
To the primary account holder. We may disclose personal information of an account user to the primary account holder (the party financially responsible for the account). If a business, governmental agency, or other individual obtains service for you, that entity or individual is our customer, and we may provide personal information about you or your use of the service to them or others at their direction. When you are the primary account holder, but you receive special or discounted pricing, terms, or other benefits through another party’s agreement with us (for example, an employee discount), we may provide enough personal information to that party to verify your initial and continuing eligibility for benefits under their agreement with us and to calculate any associated discounts.
Transaction processing. We may disclose personal information to third-parties who complete transactions or perform services on our behalf (for example, billing, shipping, customer service, and marketing), transactions on your behalf (for example, verification of your account information at your request to some third-party business), or transfers related to your service (for example, number portability). We typically restrict by contract the manner in which these third-parties may use and disclose personal information about you without your consent.
Third-party services. Your personal information may be disclosed when the use of our services allow you to take advantage of services and products offered by other companies. For example, if you are roaming on the network of another carrier, your wireless telephone number, the numbers you dial, and other information about your usage will be available to that carrier to facilitate that service.
Business transfers. We may disclose personal information as part of a corporate business transaction, such as a merger or acquisition, joint venture, corporate reorganization, financing, or sale of company assets, or in the unlikely event of insolvency, bankruptcy, or receivership, in which personal information could be transferred to third-parties as a business asset in the transaction.
Legal process & protection of Prepaid Free Phone and others. We may disclose personal information or communications where we believe in good faith such disclosure is necessary to comply with the law or respond to legal process (for example, lawful subpoena, court order, E-9-1-1 information); to enforce or apply agreements; to initiate, render, bill, and collect for services and products; to protect our rights or property; in connection with claims, disputes, or litigation; to protect users of our services and other carriers or providers from fraudulent, abusive, or unlawful use of, or subscription to, such services; to facilitate or verify the appropriate calculation of taxes, fees, or other obligations due to a local, state, or federal government; or if we determine disclosure is necessary in an emergency situation.
Security and Retention of Personal Information
We use a variety of physical, electronic, and procedural safeguards to protect personal information from unauthorized access, use, or disclosure while it is under our control. For instance, when you provide sensitive information (such as credit card numbers) to our Web sites, we use transmission encryption technologies like Secure Socket Layer (SSL). Although we cannot guarantee that loss, misuse, or alteration of your personal information will not occur, we strive to prevent such occurrences.
Our practices and procedures are designed to limit personal information access to those Prepaid Free Phone employees and agents with a legitimate need to access such information. Prepaid Free Phone employees are bound by confidentiality obligations and our Code of Conduct, which obligate them to protect the confidentiality of our customers’ personal information. Violations subject employees to disciplinary action, up to and including termination.
We retain personal information for as long as we have a business need or as applicable laws, regulations, or government orders require. When we dispose of personal information, we use reasonable procedures to erase or render it unreadable (for example, shredding documents and wiping electronic media). We will make reasonable attempts to notify you if we determine that a security breach involving your personal information has occurred and creates a risk of identity theft or service disruption, or as otherwise required by law.
Access and Choice
Access to Your Information
You may access and modify your contact information by visiting my.Prepaid Free Phone.com or a Prepaid Free Phone retail store, or by contacting Customer Service. We will make good faith efforts to resolve requests to correct inaccurate information except where the request is unreasonable, requires disproportionate technical effort or expense, jeopardizes the privacy of others, or would be impractical.
Choices Regarding Use of Your Information
We want to provide you with meaningful choices regarding our marketing communications and you may choose to limit or opt-out of certain communications from Prepaid Free Phone at any time. While you may elect not to receive marketing information from us, if you subscribe to our services or buy our products, you will continue to receive invoices, customer-service and transactional notices, and similar communications.
If you are a Prepaid Free Phone customer and you manage your account online, you can change your marketing preferences by logging into your my.Prepaid Free Phone.com profile;
If you are a Prepaid Free Phone customer but do not manage your account online, you can change your marketing preference by completing ourcustomer opt-out form;
If you are not a Prepaid Free Phone customer and would like to opt-out of marketing communications from Prepaid Free Phone, you can do so by completing ournon-customer opt-out form; and
You may also manage your marketing preferences by contacting Customer Service when you dial 611 from your Prepaid Free Phone phone or 1-800-937-8997 from any phone, or, with respect to marketing e-mails, by following the “unsubscribe” instructions on any marketing e-mail we send you.
Not all marketing communications you receive on your device are sent or authorized by Prepaid Free Phone. When you provide your mobile number or other contact information to others, you may receive unwanted calls, text messages, or e-mails on your device. We take steps to reduce unsolicited advertising, but we cannot block all such advertisements or unwanted communications.
OTHER PRIVACY INFORMATION
Caller ID Blocking
When you use Prepaid Free Phone communications services, your name and telephone number may be transmitted and displayed on the receiving party’s communications device and/or phone bill unless you block that information, which you can generally do by dialing *67 prior to dialing the called party’s number. Refer to the specific instructions for your communication device regarding Caller ID Blocking. Caller ID Blocking does not prevent the display of your information when you dial certain business numbers, including 911, 900 numbers, or toll-free numbers.
Children
We do not solicit children to purchase our services or products. If, however, you authorize a child to use our services or products by providing them a device associated with your Prepaid Free Phone account, any personal information associated with such use will be treated as your information in accordance with this policy. Our Web sites are not designed to attract children under the age of 13 and we do not intentionally or knowingly collect personal information on our sites from anyone under the age of 13. We encourage parents to be involved in the online activities (including wireless Internet browsing) of their children to ensure that no information is collected from a child without parental permission. We may offer Web Guard or similar security features designed to allow the customer to implement restrictions to adult orientated content, but such features are not foolproof.
Consumer Code for Wireless Service
We follow the Consumer Code for Wireless Service established by the Cellular Telecommunications & Internet Association (“CTIA”). As such, we strive to help customers understand their bills, receive quality service, and make informed choices. In particular, as part of the Consumer Code, we conform our information practices under this policy to meet the requirements of applicable federal and state laws and regulations.
Cookies, Web Beacons, and Similar Technologies
We may use cookies (small data text files placed on your computer or device) or similar technologies to identify the computer or device and record your preferences and other data so that our Web sites can personalize your visit(s). We may also use information collected from cookies to improve our sites, make recommendations, and complete transactions you request. You may be able to set your browser(s) to reject cookies or delete cookies, but that may result in the loss of some functionality on our sites. We may also use Web beacons (small graphic images on a Web page or an HTML e-mail) to monitor interaction with our Web sites or e-mails. Web beacons are generally invisible because they are very small (only 1-by-1 pixel) and the same color as the background of the Web page or e-mail message. If we combine or link cookie or Web beacon information with personal information, we will treat the combined or linked information as personal information under this policy. We may employ third-parties to place advertisements about our products and services on other Web sites. The use of cookies, Web beacons, or similar technologies by such third-parties is subject to their privacy policies – not this policy.
Customer Proprietary Network Information (CPNI)
